Returns & Exchanges
At Runway Hit Jewelry, we want you to sparkle with confidence, which is why we offer a 30-day return policy on all unworn items in their original packaging. If your new piece doesn't perfectly complement your style, our hassle-free process ensures a smooth exchange or full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the jewelry items you wish to send back.
Prepare Your Package
Carefully place the jewelry in its original velvet pouch and branded box to prevent damage during transit, ensuring all tags remain attached.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing