Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Runway Hit Jewelry?
We use high-quality materials including 18k gold plating, sterling silver, and hypoallergenic stainless steel to ensure durability and a premium finish for sensitive skin.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available at checkout for faster delivery.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided pouch when not in use and clean them with a soft, dry cloth.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
Can I track my order?
Absolutely. Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.